IOTA Ltd have received a lot of emails recently regarding not getting matches for some IOTA Logs on Clublog. Can I try to explain the two main reason for this?
Just because a log on the Clublog Database happens to be from an IOTA Group, this does NOT mean it is available for IOTA Credits under the IOTA/Clublog matching scheme.
There are many reasons that a log may NOT be available, less than 30 days from the Operation, maybe the owner may have ‘delayed’ Qso matching for a period of time that falls beyond the 30 days, to name just two.
If you want to be sure a particular Log IS available for IOTA/Clublog matching then look in the list of ‘Accepted Activation’s’.
Log in to the IOTA Website https://www.iota-world.org/ , go to ‘My IOTA’, then to ‘Add Qso’s from Clublog’ and then click on the second tab for ‘Accepted Activation’s’.
If the operation you are trying to match is NOT in this list, then at the time of checking this list, that Operation is NOT available for IOTA/Clublog Matching.
The second reason you may not get a match is that you can only claim a credit once. Please check your own list of ‘Pending Credits’ before you send off an email to IOTA asking ”WHY NO MATCH?”. If you think you should have it and can’t get the qso to match, its very likely you already have a credit for the Group or a credit pending in your own ‘Pending Credit’ list. If this is the case you will NOT get another match, you already have it!. We have all done it (well I have) but please check your own list first.
I hope the explanation may help a few people.
If you have further queries please report them on the IOTA Ltd Help email address